1. Describe your issue.
Use our support mail address to inform us about your issue: [email protected]
If the issue is more serious and we are not able to help you by mail, we will organize the shipment to the manufacturer.
2. Prepare the goods for dispatch.
Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).
We will prepare the shipment to the manufacturer (we pay all the costs involved as well). You only need to call your local UPS after we give you the shipment number, to organize courier pickup.
3. Product repair.
The product will be diagnosed by a technician. The goods will be repaired or replaced by a new piece. Claims are settled in the shortest time possible.
4. Product will be shipped to you.
After the product is repaired, we will organize the shipment from the manufacturer to you.
My goods arrived damaged
If you notice damage to your goods within 24 hours of receipt, please take photographs of the defects send them including a description of the damage to [email protected] [email protected]
I want to return goods
We understand that sometimes circumstances change, and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you. Goods can be returned within 14 days, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
How to return the product?
Simply ask for a returns number and returns invoice ([email protected]), fill out our form and send it with the returned product to:
AGIOU IOANNOU 13
Customers are responsible for shipping costs of returned items. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by SIMCLUB
Outside of EU returns – customs duties are paid by the customer.
After we receive and inspect returned products, we will refund the payment made by the customer (excluding delivery costs for outside of EU shipments).
Please be aware that products with damages or with traces of usage will not be refunded.