Returns & Guarantee

1. Describe your issue.

Use our support mail address to inform us about your issue: [email protected]
Εάν το πρόβλημα είναι πιο σοβαρό και δεν είμαστε σε θέση να σας βοηθήσουμε μέσω ηλεκτρονικού ταχυδρομείου θα πρέπει να αποσταλλεί το προϊόν σε εμάς ώστε να το ελέγξει ο τεχνικός μας.

2. Prepare the goods for dispatch.

Pack all the package contents safely into the original packaging (if not available, use a safe alternative packaging).

3. Product repair.

Το προϊόν θα διαγνωστεί από τεχνικό. Τα προϊόντα θα επισκευαστούν ή θα αντικατασταθούν. Οι απαιτήσεις διευθετούνται στο συντομότερο δυνατό χρονικό διάστημα. Σε περίπτωση που το προϊόν δεν έχει βλάβη, τα έξοδα επιστροφής και αποστολής επιβαρύνουν τον πελάτη.

4. Product will be shipped to you.

Αφού επισκευαστεί το προϊόν, θα οργανώσουμε την αποστολή σε εσάς.

My goods arrived damaged

If you notice damage to your goods within 24 hours of receipt, please take photographs of the defects send them including a description of the damage to [email protected] [email protected]

I want to return goods

We understand that sometimes circumstances change, and you might need to return an item so as long as your product is returned in its original condition and packaging with proof of purchase, we will happily exchange or refund it for you. Goods can be returned within 14 days, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.

How to return the product?

Simply ask for a returns number and returns invoice ([email protected]), fill out our form and send it with the returned product to:

SIMCLUB
AGIOU IOANNOU 13
16674, GLYFADA
ATHENS, GREECE
TEL: 2108980746

Customers are responsible for shipping costs of returned items. With returns, the sender carries the risk, in particular, the transport risk, until the goods have been received by SIMCLUB
Outside of EU returns – customs duties are paid by the customer.
After we receive and inspect returned products, we will refund the payment made by the customer (excluding delivery costs for outside of EU shipments).

Please be aware that products with damages or with traces of usage will not be refunded.